Service Models

How our Services Play Together

At Percipience Hearken, we offer our clients comprehensive and customizable support for any stage of their business operations. Our services are depicted in a diagram to the left which outlines an ideal order, though Clients can choose when to start or wrap up whenever necessary.

vCIO

Our Virtual CIO is a subscription-based service designed to provide strategic guidance and direction for any stage of business operations. When establishing a strategic vision, the vCIO considers the organization’s functional and non-functional requirements. As a result, the vCIO may require research to make an informed decision about changes or enhancements to an organization’s technology. This research at Percipience Hearken is called a Blueprint

Blueprint

At Percipience Hearken, our Blueprints are tailored solutions designed to address project-specific needs in technology. With a unique take on the industry norm, they encompass technology-related findings while including product research and comparison matrices if needed. All in all, these products/solution documents focus on current issues or solutions and should be distinct from Roadmaps -which result from an entirely different set of objectives!

Roadmaps

Our Roadmaps are designed to understand better how technology can be utilized for an organization’s specific needs. This is achieved by analyzing the current state of operations, existing Blueprints, and client requirements. An IT roadmap should provide a high-level overview of the organization’s technical capabilities, including its infrastructure, architecture, processes, and plans for improving or adding to them. This can help ensure that the organization’s technology aligns with its business objectives and supports its customers effectively.

Solutions Architecture 

As IT solutions become increasingly integral for businesses, Percipience Hearken recognizes that designing and planning an organization’s system to ensure its capability to meet current and future business needs is essential. Solutions architecture incorporates not only technical components such as hardware, software databases, networks etc. but also factors related to user experience, performance scalability & cost-effectiveness – all while considering positive human & organizational impacts. Crafting effective IT solutions with consideration on integration¬ between systems plus objectives support creates a foundation for success within any enterprise.

Deployment

At Percipience Hearken, we understand that deploying a technology solution can be overwhelming. That’s why we provide customized product training for any in-house staff needing it. We can also assist with tendering the designed solution to managed solutions providers to ensure successful deployment. Additionally, our team of experts provides project coordination oversight to take some of the burdens off your shoulders and help make the process more efficient and streamlined. With Percipience Hearken’s expertise and focus on customer success, you can rest assured that your innovative technology solutions will be deployed swiftly and reliably.